Refund & Cancellation Policy

Applies to the paid guided reports (“Build My Financial Plan”, “Get Rid of My Loan”), priced per the region/currency shown at checkout — see the India Addendum for current India pricing.

1. Nature of the product

Guided reports are digital products generated on demand from the inputs you provide, and made available for download immediately after successful payment. Because the report is generated and delivered instantly, general “change of mind” cancellations after successful delivery are not eligible for a refund.

2. When you ARE eligible for a refund

• Payment was captured but the report failed to generate or was never made available for download.
• You were charged more than once for the same report due to a technical error.
• The delivered report is materially broken (e.g. missing pages, unreadable, or clearly generated from a different order than yours).

In any of these cases, contact us within 7 days of the charge with your order ID and a description of the issue — we'll investigate and, if confirmed, refund the full amount to your original payment method within a reasonable timeframe.

3. When a refund is not available

• The report was generated and delivered correctly, but its conclusions weren't what you expected or hoped for — every report's output is a direct function of the numbers you provided, and cannot be evaluated as “wrong” on that basis alone.
• You entered incorrect inputs and want to redo the report — you're welcome to purchase again with corrected numbers, but the original charge is non-refundable.

4. How to request one

Contact our support email with your order ID (visible on the Reports page under your account) and a short description of the issue. We aim to respond within a few business days.

5. Processing

Approved refunds are issued to the original payment method via our payment processor and may take several business days to reflect, depending on your bank or card issuer. Where a currency conversion occurred between your card's currency and the report's listed currency, a refund is issued for the original charged amount — we don't control your bank's conversion rate on either leg.